[Rental] Incheon Airport Galaxy S Ultra Series Phone Rental

A camera is needed on a special day or when you want to capture a great performance!

Since 2022, more concerts and venues have been banned from bringing in professional cameras.

This product is for fans who don't want to miss every expression of their favorite idols at concerts and fan meetings.

Capture your favorite KPOP stars with the smartphone with the best camera features!

The newly released Galaxy S24 Ultra is equipped with excellent camera performance and an offline translation function, providing greater convenience to many inbound travelers as well as fans going to the concert hall

You can also rent a high-quality gimbal as an add-on or separately to assist with your filming!

※ Rental services are not available for storage/pick-up or return outside of operating hours.

※ Customers using Incheon Airport T1 between 10:00 PM and 11:00 PM, please contact the CS channel for separate inquiries.

1. Select the desired rental start date and time.
2. Complete the reservation by entering the required information.
3. Check mobile voucher or email voucher. 
※ Voucher will be sent after the operator confirms your reservation.

4.  Please fill out the form after you complete the reservation. The reservation will be finalized upon the form confirmation of the operator. - The form must be completed at least one day in advance, and you must receive confirmation from the operator to use the service. If your passport copy is not confirmed, you may refuse to use this service on-site. https://forms.gle/EhSjACzazLqWCom59

* If the form is not completed before the visit, there may be a wait time of over 1 hour for pickup, or other issues may arise.

※ Google Form must be submitted by 1:00 PM the day before the rental date. (If not submitted or submitted after the deadline, the product can only be picked up at T1.)

5. Please visit on time and follow the staff's guidance.
6. Please return the rental equipment according to the schedule you've purchased.
※ Rental period is based on date. e.g. If you want to start rental on the 1st of March and return to 5th of March, purchase 5 days (Not 24 hours based)

T1: 05:00 - 23:00

Incheon Airport T1 : Meeting Point inside Exit 14 on the 3F 

T2 : 05:00-22:00

 Inside Exit 9/10 on the 3F, Luggage claim area in front of the J/K counters

[Rental Equipment Pickup Process]

1. Please wait at the meeting point, and a staff will arrvie within 5 minutes. (During operating hours, staff will be stationed near the meeting point. Please wait a moment.)

If you cannot find the staff, please send your information through this link :  http://forholiday.dscloud.me:5555/ServiceSelectionPage

2. Please inform the staff of the service you have reserved.

3. Rental items cannot be picked up or returned outside of operating hours.

[Rental Equipment Return Process]

1. Please check the rental package to ensure no items are missing.

2. If any items or components are missing, please contact us before returning the equipment.

3. Wait at the meeting point, and a staff member will come to collect the equipment. You can also return it directly to the staff.

4. Rental items cannot be picked up or returned outside of operating hours.

- CS Center : WhatsApp (+82)10 5241 5257 / LINE @558hovam / Kakao forholiday or 포할리데이

1. If the rental equipment is damaged/lost, please contact the CS center.

- LINE ID : @558hovam (@ should be included)

- kakao ID : forholiday

- whatsapp: +82 10 5241 5257

* For inquiries, please contact our CS center first.

2. If the equipment is not returned without prior contact, corresponding action will be taken.

3. To change the pickup time, you must contact CS center by 6PM(KST) the day before the pickup date. 

4. To change the pickup terminal, you must contact CS center by 6PM(KST) the day before the pickup date. 

5. Requests to change the pickup terminal or pickup time cannot be made on the day of pickup.

6. Pickup and return are available at both T1 and T2, and returns must be made during the operating hours.

※ Google Form must be submitted by 1:00 PM the day before the rental date. (If not submitted or submitted after the deadline, the product can only be picked up at T1.)

7. The minimum rental period is 3 days. (If you pay for 3 days, you can also rent for 1-2 days.)

8. Operating hours : 5am - 10pm(T2) / 5am - 11pm(T1).

9.  Please fill out the form after you complete the reservation. This form must be completed at least 1 day in advance, and you must receive confirmation from the operator to ensure proper service. If your passport copy is not confirmed, you may refuse to use this service on-site. https://forms.gle/EhSjACzazLqWCom59

* If you visit the site without completing the form, you may experience a pick-up wait time of over an hour, or other issues may arise.

10. When renting a gimbal along with a mobile phone, the rental fee is fixed regardless of the rental period.

11. If you rent a mobile phone with a portable photo printer, the price is regardless of the rental period.

- Provided items : CP1500 Photo Printer + 4x6cm size photo printing paper 36 sheets (worth about 18000 KRW)

- Note : If you need to purchase additional film, please contact to the CS ceneter.

12. For customers who couldn't transfer their videos during the rental period or want to enjoy their schedule without worrying about data transfer, a data transfer service is available. Please follow the process below. 

- Contact CS Center after purchasing the product.

- Send your English full name, rental schedule and request data transfer to the CS Center. 

- After returning the device, data will be uploaded to our cloud within 4 days, and a download link will be sent via your messenger.

- You must download the data within 7 days after the link is received.

- Data will be deleted after 7 days.

※ When returning the phone, the device will be rest the following day after collection, so any purchase or CS inquiries must be made on the same day the device is returned.

[Lost, damaged will be charged]

• We do not charge for repairs in the case of Life scratches and general contamination.

• In case of loss or irreparable damage to the product during rental, we charge 100% of the product sales price.

• For transparency in billing, we are sending you the purchase receipt.

There are many cases in which customers are unable to use the service because some customers often cancel their rental reservations just before the concert.

Please purchase a concert ticket first and make a rental reservation. (There is no problem with general rental customers other than the purpose of attending the concert.) 

In addition, when submitting a Google form, you must attach a flight ticket or concert ticket to confirm the reservation.

Please check the email that will be sent within 1-2 days of reservation, and fill out & submit the Google form.

•  Cancellation 2 days before the rental date : 100% Refund

• Cancellation 1 day before the rental date : 50% Refund

• Cancellation on the day of the rental / No-Show : No Refund

• No-show due to the particular situation (flight delay or cancellation) : 100% Refund

• If the equipment is defected : 100% Refund

[CS]

- LINE ID : @558hovam (@ should be included)

- kakao ID : forholiday

- whatsapp: +82 10 5241 5257

* For inquiries regarding pickup/return outside of operating hours, or unconfirmed reservation, please contact our CS center first.