1. If the rental equipment is damaged/lost, please contact the CS center.
- LINE ID : @558hovam (@ should be included)
- kakao ID : forholiday
- whatsapp: +82 10 5241 5257
* For inquiries, please contact our CS center first.
2. If the equipment is not returned without prior contact, corresponding action will be taken.
3. To change the pickup time, you must contact CS center by 6PM(KST) the day before the pickup date.
4. To change the pickup terminal, you must contact CS center by 6PM(KST) the day before the pickup date.
5. Requests to change the pickup terminal or pickup time cannot be made on the day of pickup.
6. Pickup and return are available at both T1 and T2, and returns must be made during the operating hours.
※ Google Form must be submitted by 1:00 PM the day before the rental date. (If not submitted or submitted after the deadline, the product can only be picked up at T1.)
7. The minimum rental period is 3 days. (If you pay for 3 days, you can also rent for 1-2 days.)
8. Operating hours : 5am - 10pm(T2) / 5am - 11pm(T1).
9. Please fill out the form after you complete the reservation. This form must be completed at least 1 day in advance, and you must receive confirmation from the operator to ensure proper service. The reservation will be finalized upon the form confirmation of the operator. https://forms.gle/EhSjACzazLqWCom59
* If you visit the site without completing the form, you may experience a pick-up wait time of over an hour, or other issues may arise.
[Expense Claims for loss or damage]
• In case of small scratch and general pollution, we do not charge you for repair.
• In case of loss or irreparable damage during rental, we charge 100% of the product price.
• For transparency of the expense claims, we will send you a purchase billing.