FAQ

Payment & Order

Real-time synchronization between the information in the homepage and the mobile app is now available.
The purchase record shown in the homepage can be shown in the mobile app. On the other hand, The purchase record shown in the mobile app can also be shown in the homepage.
There is an immediate consultation button on the product page; ask anything.
Or feel free to contact us via
E-mail : help@seoulpass.kr
SNS: FB / Wechat / What app:seoulpass
Phone: +82-10-9418-2017
(Chinese/English/Korean/Japanese possible)
There is no any additional fee, but following your credit card or bank regulations for oversea payment, transaction fee or exchange fee can be charged. BUT When you pay with credit card and select your country's currency, extra exchange fee is not charged. Please check it with your credit card company or bank.
We support paypal, credit card, debit card or Ailpay.
All cost are based KRW(Korea Won). We show various currency to help you understanding the cost with your country currency. When you make payment, the real currency can different with our guide. The currency will be update everyday.
Currency is different following the payment tool. When you make a payment with credit card, you can change and select your favorite currency.
When your order and payment is successfully done, the email receipt and order confirmation will be automatically sent from Seoulpass and online payment service such as paypal and Eximbay.
If you want to pay with cash, you need to visit our office during working hours. please contact us before you visit.
Nope. If you want to pay with our discounted price, you need to pay on seoul pass site.
When your order and payment is successfully done, the email receipt will be sent from Seoulpass and online payment service such as paypal and Eximbay. If you do not receive the email receipt, please check spam mail box also.

Cancel & Refund

If you need to change your reservation informatiom, please contact us at least 2 days before from reserved date. You can contact us any way like live chat support, eamil and phone call.

E-mail : help@seoulpass.kr
SNS: FB / Wechat / What app:seoulpass
Phone: +82-10-9418-2017
(Chinese/English/Korean/Japanese possible)
You can request the cancel your order on 'my order' page. Each product has different refund policy, please check the refund policy before the request.
If the product is non-refundable or used and expired, you can NOT refund and the button is not shown the page. Please check the refund policy each product.
When the confirm the request for refund and cancel, the email refund receipt is automatically sent form online payment service such as paypal and Eximbay. If you can not check refund receipt within 24hr, please contact us.
Refund period is depend on your credit card or bank rule. (Normally it takes 3~15 working days) If you do not receive any cost back even you received refund receipt, please check credit card company or bank.
Some no-booking products is NOT refund fee before expired date. The refund fee can be charged with advanced reservation products following the refund policy. please check the refund policy each product.

System & Account

As each product has a different policy, please check the product page and make a reservation
After the purchase, you will receive a voucher automatically via email. You can check the voucher by clicking the View Voucher button.
First, please check your spam or trash mailbox. Or you can receive a voucher again by clicking Send Again button on order history on My Page
For most products, there is no problem using pass reserved not by the actual user as long as you notify us in advance. Please check the product page for a specific tour, which the participant identification procedure is required.
You can send a voucher to different email address on order history on My Page.
Yes. If you want to purchse, you need to sign up first.
You can change the password on the 'Sign In' page.
You can change your personal information on 'My Page' after signing in.
'Wish List' is the function to help you save your interested products. Save your favorite products to 'Wish List' first and order later.

Usage of Product

The promotion code only offer when special event. We do not offer normally.
When you make order, you can enter the promotion code you have. You can check additional discount when the promotion code is applied.
The promtion code have specific apply rules. Please check the apply rule before use. If you do not know the rule, contact us.
Please contact our CS team.
(Supported Languages: Chinese/English/Korean/Japanese )
If you are supposed to get on the shuttle bus at the first stop, you have to go to the last stop by yourself and get on the shuttle bus there. If you fail to get on the shuttle bus at any stops, you have to go to the destination by yourself. If it is the case, please contact us and we will report your situation to the shuttle bus driver.
It is written on the product page. If you still cannot find it, please contact us via
E-mail : help@seoulpass.kr
SNS: FB / Wechat / Whatsapp: seoulpass
TEL: +82-10-9418-2017
(Supported languages: Chinese/English/Korean/Japanese)
All products are offered only to foreigners. Also, we accept only overseas credit cards and payment tools.
Basically, all products are offered only to foreigners. But some of the activities and tours allow companion with Koreans. If you have other inquiries, please feel free to contact our CS team.
Since we accept only overseas credit cards and payment tools, should you have any inquiries regarding payment, please feel free to contact us.

Others

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