Seoul PASS

Payment & Order

Can the purchase record shown in the homepage be also shown in the mobile app?

Real-time synchronization between the information on the homepage and the mobile app is now available.
The purchase record shown on the homepage can be shown in the mobile app. On the other hand, The purchase record shown in the mobile app can also be shown on the homepage.

Whom can I ask regarding the products?

There is an immediate consultation button on the product page 'Need help?'.
Or feel free to contact us via
E-mail: op@seoulpass.kr
SNS: FB / Wechat / What app: Seoul pass
Phone: +82-10-9418-2017
(Supported languages: Chinese/English/Korean/Japanese)

Is there any additional charge that I need to pay when making a purchase?

An additional fee will not be charged when using our site, but since our currency is based on KRW, there may be an overseas purchase fee or exchange fee depending on the card company. However, if you choose to pay with your local currency when making the payment with your credit card, you will not be charged a separate exchange fee. For more information, please check your credit card and bank regulations.

What kind of payment methods can I use?

Payments can be done by credit card, debit card, PayPal, or Alipay.

The amount shown on the site and the payment window are different. What should I do?

All prices are based on KRW, and if you change the currency on the site, the approximate amount will be shown in the currency. There may be a change in the amount depending on the exchange rate.
※ All payments are made based on KRW, and the currency rate is to provide customers brief understanding, therefore the exact exchange rate is not applied.

What is the payment currency?

Depending on the payment method, payment can be made in KRW or USD. If you make a credit card payment, you can change it to the currency you use.

How can I know whether the payment was successful or not?

If your order and payment are successful, the payment receipt and order confirmation will be automatically sent from Seoulpass via email. You can also check your order history through 'My Order'.

Can I pay with cash?

If you wish to make the payment with cash, you will need to visit our office during working hours. Please contact us prior to the visit.

Can I pay on-site?

On-site payment is not possible, so please contact the service team for any particular situation.

Can I get a receipt?

The receipt for your purchase will be automatically sent to you by email after purchase. If you have not received an email, please check your spam mailbox as it could be categorized as spam mail.

Cancel & Refund

I want to make a change with my reservation such as date, time and others.

"If you would like to change your reservation information, please contact us at least 2 days before the date of use. You may contact us through various methods such as chat service through Seoul Pass Site, e-mail, telephone. (Supported languages: Chinese/English/Korean/Japanese)

E-mail : op@seoulpass.kr
SNS: FB / Wechat / What app:seoulpass
Phone: +82-10-9418-2017
(Supported languages: Chinese/English/Korean/Japanese)

How can I cancel the order?

You can request cancellation via the 'my order' page. Please note that each product has a different refund policy, please check the refund policy before requesting.

There is no 'refund' button on 'my page'. How can I cancel?

If the product is either non-refundable, used, or expired, a refund will not be permitted and the refund button will not be shown on the page. Please check the refund policy for each product.

How can I check the refund was successful?

Once the refund is approved, the refund receipt will be automatically emailed to you. If you do not receive an email within 24 hours, please contact us.

When will the refund be deposited back to the bank?

The refund period depends on your credit card or bank. (Normally it takes 3~15 working days)
If you have not received the refund even after you received a refund receipt, please check with your credit card company or bank.

Is there any cancellation fee for the refund?

No-booking products do not require any cancellation fee if canceled within the valid dates.
Please note that the refund policy varies for each booking product. Please check the refund policy for each product.

System & Account

Can I use the ticket right after the purchase?

As each product has a different policy, please check the product page and make a reservation

How can I receive the voucher after the purchase?

After the purchase, you will receive a voucher automatically via email. You can check the voucher by clicking the View Voucher button.

I have not received the voucher.

First, please check your spam or trash mailbox. Alternatively, you can receive a voucher again by clicking the Send Again button from 'My Order' on My Page.

Is it okay if the user and the reservation name is different?

For most of the products, there should be no problem. However, for products that require a reservation, if you notify us in advance, you can participate without any problems. As few of the specific tour requires a participant identification process, so please check the product page before making the reservation.

What should I do if I want to receive the voucher from a different email?

You can send the voucher to a different email address via 'My Order' on My Page.

Is it compulsory to sign up before purchase?

Yes. If you want to purchase, you need to sign up first.

I forgot my password. What can I do?

You can change the password through the 'Sign In' page.

How can I change my personal information?

You can change your personal information on 'My Page' after signing in.

What is a "Wish List"?

'Wish List' is the function to help you save your interested products. Save your favorite products to 'Wish List' first and purchase later.

Usage of Product

How can I receive the promotion code?

The promotion code is only offered during a special event. Other than that, we don't offer it.

How can I use the promotion code?

Enter the promotion code when purchasing. You can check the discounted price after entering the promotion code.

Why can't the promotion code be applied?

Each of the promotion codes has different conditions. Please check the usage conditions before use.
Please contact the CS Team if you have difficulty understanding the circumstances.

What should I do if the voucher I bought cannot be used on site.

Please contact our CS team.
(Supported Languages: Chinese/English/Korean/Japanese )

What should I do if I have arrived late at the meeting point for the one-day tour?

If you made a reservation to the first stop, please move to the last stop by yourself and board there.
If you are unable to board from any location, you will have to go to the destination at your own expense. In this case, please contact us first, and we will let the guide know the situation.

What should I do if I cannot find the destination/meeting point?

Please check the product page, as it is written in full detail. However, if you still have trouble finding it, please contact us via
E-mail: op@seoulpass.kr
SNS: FB / Wechat / Whatsapp: Seoul pass
TEL: +82-10-9418-2017
(Supported languages: Chinese/English/Korean/Japanese)

Can Koreans use the ticket purchased through Seoul Pass?

All products are offered to foreigners only. Also, only overseas credit cards and payment methods are accepted.

I'm a foreigner, but can I use it with my Korean friend?

Basically, all products are offered to foreigners only. But some of the activities and tours can be used with Koreans. If you have other inquiries, please feel free to contact our CS team.

Can a Korean friend make the order instead of me?

Since we only accept overseas credit cards, if you have any inquiries regarding payment, please feel free to contact us.

FAQ

Payment & Order

Cancel & Refund

System & Account

Usage of Product

Others